Some things aren't easy to describe over the telephone. We can therefore also remotely view your PC screen so that you can show us exactly how you work - this can help, for example, when describing functionality or resolving any problems you may have with the software. In order to enable this remote access, load the connecting software. The software shows you a session ID. This ID enables us to establish a connection..
Please note: After the download the connecting software cp_remoteaccess.exe can be used for any further remote connections with us. You don't have to download it every time you want to establish a remote connection.